Refund & Return Policy

Every Onda EV is custom built to order. Each vehicle is produced to the exact specifications you choose, so we do not keep pre-made units in stock and cannot resell a vehicle that was built for you.

For that reason, all sales are final. Once your order is confirmed, we are unable to accept returns or issue refunds.

Order changes and cancellations

A custom order is a big decision, so if something needs to change, reach out as soon as possible. You may modify or cancel your order within 24 hours of confirming it, as long as production has not yet begun. Once your build has started, the order is final and cannot be cancelled or refunded.

Damaged, defective, or incorrect orders

Please inspect your Onda carefully as soon as it is delivered. If your vehicle arrives damaged, has a defect, or is not what you ordered, contact us within 48 hours of delivery at chris@ondaev.com with photos and a description of the issue.

While we do not offer refunds, we stand fully behind every vehicle we build. We will work with you to repair it, replace parts, or otherwise make it right.

5-year battery warranty

Every Onda EV comes with a 5-year warranty on the battery. If you experience a battery issue within that period under normal use, contact us and we will take care of it under the terms of our limited warranty.

For warranty questions or to start a claim, email chris@ondaev.com.

Questions

We are glad to help before and after your purchase. You can reach us any time at chris@ondaev.com.